Support

Return, Refund & Exchange Policy

• We do not offer returns or refunds once an order is placed.

• Exchange is only allowed in case of a genuine size issue, and only if the requested size is in stock.

• If the size is unavailable, the product amount will be credited to your Kariza Wallet for future use.

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No Return/Exchange Will Be Accepted If:

• The product has been worn, washed, or used.

• Tags are missing or tampered with.

• The complaint is raised after 24 hours of delivery.

• No opening video is provided in case of damage.

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In Case of a Damaged or Defective Product:

• We thoroughly check all items twice before shipping.

• There are very rare chances of damage, but if any issue is found, please inform us within 24 hours of delivery.

• It is mandatory to record an unboxing video while opening your parcel.

• The video must clearly show the issue without cuts or edits.

• Without this video proof, no damage claim will be accepted.

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Size Issues:

• Please refer to our detailed Size Guide before placing your order.

• Exchange for size is subject to stock availability.

• Shipping cost for exchange (if any) will be informed during the process.

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Kariza Wallet Credits:

• If exchange is not possible due to stock unavailability, your amount will be credited to your Kariza Wallet.

• Wallet credits are non-refundable and can be used for future purchases only.